29 Wroxham Way, Ilford, Essex IG6 2GG


Privacy Policy

Who We Are And What We Do

Privacy policy

At Planet Wellness Ltd, we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. This Policy also explains how we use cookies and similar technology on our website.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.

To provide the information or content you have requested,

What Information Do We Collect?

Planet Wellness Ltd (“Planet Wellness”, “we” or “us”) collects

Identity and Contact Data : includes full name, email address, username or similar identifier we collect when you create an account with us, give us feedback or leave a review.

Information volunteered by the user (such as survey information and/or site registrations) and Information related to your use of the site, including IP address, geographic location, and date and time of your request.

Aggregate information concerning what pages users access or visit.

How Do We Use the Information ?

Planet Wellness use collected information for the following purposes:

To fulfill a contract or take steps linked to a contract such as processing your registration on our website or sending you information about changes to our terms or policies;

Where it is necessary for purposes, which are in Planet Wellness or third parties’ legitimate interests such as:

To provide the information or content you have requested,

To contact you about our programmes, products, features or services,

For internal business purposes such as identification and authentication or customer service,

To ensure the security of our website, by trying to prevent unauthorised or malicious activities.

To enforce compliance with our terms of use and other policies,

To help other organisations (such as copyright owners) to enforce their rights, and

To tailor content, advertisements and offers for you or for other purposes disclosed at the time of collection. If you do not wish to receive information about our programmes, products, features or services, you may send an email to us at hello@planetwellness.co.uk

Where you ask us to send marketing information to you via a medium where we need your consent;

Where you give us consent to place cookies and to use similar technologies; and

On other occasions where we ask you for consent, for a purpose which we explain at that time.

Where we are legally required to do so.

We may also provide access to your personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of the website or the public. In those instances, the information is provided only for that purpose.

How Do We Share Your Information?

We do not share or sell your personal data to other organisations for commercial purposes, except to provide products or services you have requested, when we have your permission, or under the following circumstances:

It is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.

We transfer information about you if Planet Wellness is acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

Our suppliers and services providers, including other companies who perform certain business services for us and act as “processors” of your personal data on our behalf.

We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf.

When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.

We provide such information to third parties who have entered into non-disclosure agreements with us.

Cookies and Web Beacons

A cookie is a small amount of data which often includes an anonymous unique identifier, which is sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies may be required to use some of our services.

Our Ad Partners may also from time to time use web beacons (also known as Internet tags, pixel tags and clear GIFs). These web beacons are provided by our Ad Partners and allow Ad Partners to obtain information such as the UP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the Ad Partners. Web beacons enable our Ad Partners to recognise a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our Website.

With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.

Data Storage

Planet Wellness uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage and related technology required to run Planet Wellness.


We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorised personnel will not gain access to your personal information despite our efforts. Please be aware that by using Planet Wellness’s services, your information will travel over the internet and through third party infrastructures which are not under our control.

We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Retention of Your Personal Information

We retain information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first.

Additionally, we may retain information from deleted accounts to comply wit the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.